DMI

  • Technical Support Engineer

    Posted Date 4 weeks ago(3/27/2018 3:31 AM)
    ID
    2018-15184
    Area of Expertise
    Telecommunications
    Location
    IN-Noida
  • About DMI

    DMI, is  the world’s first Enterprise Mobility, IoT and Digital Transformation Services Company, that combines all the skills and services necessary to deliver untethered computing and customer experience solutions. Built to reinvent business through mobility, DMI has expertise in mobile strategy, CX, web, and app development, IoT, omni-channel commerce, brand and marketing, innovations services, big data management and analytics, and secure device and app management. The company’s unique, integrated approach to mobility has resulted in dramatic growth as well as an expanding client base, which includes hundreds of Fortune 1000 commercial clients and all fifteen U.S. Federal Departments. DMI is headquartered in Washington DC area, with satellite offices around the world. Additional information is available at www.dminc.com and on LinkedInTwitterFacebook, and Google+

     

    Working at DMI

    DMI is a diverse, prosperous and rewarding place to work. We provide our employees with exposure to latest a wide variety of industry domains and leading edge technologies to solve complex business problems. We encourage our teams to co-innovate with our customers to create world class solutions to enhance customer experience while addressing top and bottom line benefits .We provide competitive benefits,  career growth opportunities and an open culture to thrive. Every employee is valued for their talents and contributions.We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.

    DMI is an Equal Opportunity Employer, and takes affirmative action to employ and advance in employment.

    About the Opportunity

    Job Title – Technical Support Engineer

     

    Location – Noida Sector 125 Windsor IT Park

     

    Job description –

     

    • Under general supervision, works in a Help Desk service call centre environment to solve 1st level technical support issues for end-users utilizing various Mobile Device management solutions.
    • Utilizes automated ServiceNow and other information systems to analyse customer situations.
    • Review incoming requests, both verbal and in email form, sort, code, and prioritize for proper action.
    • Resolves customer problems or contacts more senior technical support as necessary.
    • Proven ability to multi-task with assigned projects and see them through to completion with minimal supervision.
    • Take ownership of an issue and work closely with the customer and internal support groups to diagnose the issue and find resolution quickly and accurately.
    • Demonstrated superior customer service even under tight deadlines and conditions of critical urgency.
    • Provided technical knowledge sharing with team members through documentation and presentations.

    Willing to work in 24*7 environment, specifically in night shift and over the weekends.

    Qualifications

    Technical / Business Skills:

     

    1-2 years of technical/customer support or IT support required.

     

    Interpersonal Skills :

     

    • Excellent communication and troubleshooting skills, listening to customer's issues, formulating convincing responses resulting is problem resolution

     

    Must Have:

     

    Minimum of 1 year experience troubleshooting handheld devices like Blackberry, Android, Windows Mobile and iPhone.

     

    Physical Requirement(s):

    None

     

    Location:

    Noida, India

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